Reliance Netconnect
Reliance Netconnect

Customers complains against poor services of Reliance Netconnect

5 min

Reliance Netconnect is a broadband/ wireless internet service provider company based in India. The company is fraud and non co-operative according to the costumers. Costumers of Reliance Netconnect are suffering from several problems like low speed, disconnection from internet, poor costumer services. If you are going to buy the same, have a look at some complains of Reliance Netconnect users, they are sharing with readers of

Speed of 100 KBPS in stead of 3.1 MBPS with non co-operative customer service!

This is Nishit Jariwala, user of Reliance Netconnect+ Internet Broadband. I have plan of 5GB- 3.1 MBPS (Postpaid). Reliance used to take bill amount before 30 of every month whereas my billing cycle completes on 11th of the next month. And i am not happy costumer of Reliance. I have plan of 3.1 MBPS, but i have never seen speed above 100 KBPS in my connection. And that’s not it, my net gets disconnected at every hour. I have called in Reliance Service Center to register a complaint against this issue for more than 20 times. But they are not even registering complains! They are just making clients fool every time saying that- “There is a problem in our system, so we can’t take your complain at this time.”.

I have called to one of the operator of Customer Care named Dev Ratan (Mumbai) on 6:30 pm, 14th May, 2012. I have got the same answer as usual. They are not giving any kind of support or service. I will never recommend Reliance for Internet Broadband to anyone.

– Nishit Jariwala, Surat, India

Making people fool by name of Fastest Internet Broadband!

I’ve been using Reliance Netconnect+ services from mid september 2011 under the Rs1600 scheme, which was supposed to give me upto 3.1Mbps broadband Internet. From the first day their service was not good and they gave Internet speed never grater than 70 kbps instead of 3.1 Mbps inspite of living in the posh area of the south delhi. I complained a number of times but customer care people say that they can not provide me the speed more than that. Earlier i had MTS broadband but its speed was not good therefore, I purchased Reliance Netconnect+ after seeing ads on TV for its grate speed. But i am feeling cheated now. Everytime i tested the speed by and found every time the speed around 60-70 kbps. I am very much purturbed because of this.

– Sanjay, New Delhi, India

Bad Network and Customer Service

Am living in Perumbakkam, Chennai. On September 2011 I purchased Reliance Netconnect+ Broadband (Reliance number: 9381027369 with 3.1 MBPS speed) from the sales Agent (Samee – 93814200009). As per the plan I paid Rs.2499 as rental for 1st 3 months including the device cost. It took 5 days for them to activate it. But the problem is with the speed of the internet. Am getting only below 100 KBPS speed. When checked with customer care they are saying that in place there is some congestion with network and they are saying this from september 2011. Am getting full network but not the speed.

Also the customer care people are saying to contact the sales agent, but the person nevers picks his mobile. It always says Busy. So when the customer care people knows that there is congestion problem why they are giving new connections? I checked my connection in 3 different places. But in all places the speed is below 100 KBPS.

So based on the problem and according to the reply I got from customer care, it seems that knowingly Reliance is making the people fools and earning money. This is not only with Reliance but also with other Internet providers. How can we take this to all the people in India. So that in future people who wants buy Internet connection will check the speed first or they will have option to get back the money.

– Arul, Chennai, India

Poor service

Purchased Reliance Netconnect a week back as I needed internet connectivity. They promised to deliver a speed of 3.1 Mbps, but just within a week, I could see it getting disconnected often and speed not more than 0 to 4 Kbps. As stated in the advertising, they claim to be the fastest internet. I would like the consumer court to take up this matter seriously as its not just me who faced this issue. Let such large organisations be brought to shame if they only promise and under deliver. Looking forward to some stern action regarding this matter.

– Sunil Abraham, Banglore, India

Speed is too slow

I have purchased Reliance netconnect+ data card from reliance outlet on 19/06/2011. My card no. is 9375178264. I am using it at Himatnagar and Ahmedabad (Chandlodiya) (Both within broadband plus coverage as shown on their website and claimed by their mobile store..). My current plan is a prepaid plan. At Himmatnagar downloading speed is between 0.2kbps to 4kbps(always in high speed1x mode) and at Chandlodiya it fluctuates but mostly much lower than they claimed. They guarantee a minimum of 256kbps speed which is rarely achieved at above mentioned locations. I have contacted them multiple times but different executives gave different answers. One lady told me that they will process for refund and it will take 15 days. After 15 days i was told”We dont provide refund in prepaid”. This card is useless for me as its very slow.

– Keyur Patel, Himatnagar, India

Company Fraud

I am Mohammed Shabbir got Relaince Netconect+. They told me of maximum speed of 3.1 mbps but never mention of average speed of 200 kbps. After i purchased i got internet speed of only 200 kbps. When i complain they are now telling that the average speed is 200 kbps, and they can’t do anything. Reliance is totally fraud to consumer.

– Mohammed Shabbir Andhra Pradesh, India

If you are also one of unhappy customers of Reliance Netconnect, you can also submit your complain or review through Comments. Exclusive

Nishit Jariwala
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